Privacy Policy

Everything is for you

Your information will only be used to improve your shopping experience.

Our commitment

We promise to treat and secure your information as if it were our own.

To the point

We’ll tell it like it is and keep you up to date on everything you need to know.

There will be no small conversation

Let us know what you’d like to hear from us, and how you’d like to hear from us.

Only the most essentials

We will not hold your information indefinitely. We’ll erase them if we don’t require them.

Keeping your information private when it comes to your style and those all-important personal touches, LuxurySexToysLK.com has your back. Our clients are extremely valuable to us, therefore protecting them by keeping their data and information secure at all times is a top responsibility. We understand that the world of data security can be complicated, but we want you to be completely informed about your personal information and how it is used. Consider this your one-stop shop for all things privacy.

HOW DO WE GET YOUR INFORMATION?

The majority of the information you, the client, give us comes from your interactions with us and our brand. This might be anything from perusing the site to making a purchase or creating an account.

You may give us with personal information such as your name, email address, delivery address, phone number, credit card information, date of birth, and other general marketing preferences when creating and registering an account.

We may also obtain information about you if you participate one of our competitions, complete any feedback forms related to your purchasing experience with us, or communicate with our customer support staff.

INFORMATION ON THE DEVICE

We collect device-specific information, such as the model, operating system, unique device identifiers, and mobile network information, when it comes to the technology you’re using to buy with.

LOG INFORMATION

We automatically gather and store certain information in our server logs when you use our website or services. Details of your search, your internet protocol address (IP), device information such as operating system, browser language, and the date/time of any requests you make can all be included in this data.

STORAGE ON THE LOCAL DEVICE

We may use methods like browser web storage and application data caches to collect and store information locally on your device. These methods are employed in order to improve your purchasing experience with us.

COOKIES AND TECHNOLOGIES SIMILAR TO COOKIES

When our clients use our services, we work with a number of third-party service providers who use a variety of technologies to collect and store information about them. This includes the use of cookies to identify consumers, the devices they use to interact with us, and the actions they take. Do you want to learn more about cookies? Here’s where you can learn more.

DELIVERY

Of course, we use your address and contact information to guarantee that we can deliver all of the must-have items you order to your front door as quickly as possible. We’ll also send you a few emails and text messages with status updates on your order. We also share certain information with our dependable courier partners so that they can keep you informed about the status of your packages.

MARKETING

If you choose to opt-in, we will use the information you enter to keep you informed about all of our newest news and offers. We can contact you via email, text, or traditional mail if you give us permission. At any moment, you may change your marketing selections or opt-out.

PAYMENT

The best things in life aren’t always free. If you purchase anything from us, we will need to collect money at some point. Our third-party payment processors utilize your card and address information to complete your purchase. If you choose to save your card details for future use when checking out, we employ a secure storage process called tokenisation, which ensures that no one can see or copy your information. Isn’t it useful to know?

PREVENTION OF FRAUD

We use data to protect our customers and services against fraud and criminal activities. This includes the use of your IP address (internet protocol address), device information, and address data. This also ensures that we meet our legal obligations to protect our business and customers at all times.

SAVED ITEMS AND PURCHASE HISTORY

Your purchase history, wish list, and saved goods give us a pretty decent sense of what you like or could like. We then use this information to show you other content that you might enjoy.

LOGGING IN THROUGH THIRD-PARTY APPLICATIONS

If you choose to log into your account with us using a third-party service, such as Facebook, you may be asked to give certain information. This allows you to log in faster in the future and eliminates the need to remember multiple passwords at once.

SERVICES TO CUSTOMERS

If you contact our customer service staff with a complaint or an issue, we will keep a record of your correspondence to assist us with any future issues you may have. We may also use this information to strengthen our team and guarantee that we are able to respond to your questions accurately and effectively.

EXPERIENCE OF THE USER

To give our customers the greatest purchasing experience possible, we employ cookie information and other technology to provide a tailored user experience. This allows us to improve the quality of our services and give the most relevant material to our clients. To give customers with tailored search results, promotions, and offers, we use multiple automated algorithms that analyze content.

ADVERTISING

We believe in getting ourselves and our brand out there in order to keep our customers informed about our latest product offerings and events. This is accomplished through advertising. This allows us to target you, the consumer, with our banners and ads, even if you’re visiting other websites or utilising services that aren’t affiliated with us.

When you visit certain websites, our third-party advertising partners and their service providers will present to you banner adverts and other advertising targeted to your interests. Our advertising partner will pseudonymize the information we offer, which means it will not be personally identifiable.

We also employ pixels, ad tags, cookies, device identifiers, and web beacons, as well as various digital marketing networks and advertising technologies. Some of the information we now hold on you, as well as previous information from your usage of our services, will be used in the advertisements you see from us.

INFORMATION EXCHANGE

We take the security of our customers’ data extremely seriously, so you can be certain that we will never sell or share your personal information to untrustworthy third parties. However, we do share relevant aspects of your personal information with chosen third parties, such as your name, address, and email address, as well as a record of any transactions you do on our website or offline. These are carefully chosen, monitored, and audited businesses that help us provide our services to you, the client.

Your personally identifiable information will not be shared with any other third parties. However, they may have access to anonymised data that we utilize to spot patterns and market trends.

KEEPING RECORD OF YOUR INFORMATION

When it comes to maintaining your personal information on file, we do so for the following reasons:

• As long as you’re logged in to your account with us.

• For as long as it is necessary to provide you with services.

• Or for as long as it takes to generate support-related activities.

We may preserve some of your information after you have terminated your account or it is no longer required to offer the services to you in certain circumstances. If your information is needed to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, this type of situation may arise.

SAYING NO TO MARKETING MESSAGES YOU DON’T WANT

It’s fine if you decide at any point that you don’t want us to contact you via email. You can opt out of getting any marketing messages from us by following these steps:

• Notifying us by changing your account settings to reflect your new request.

• Unsubscribing from any email or text message you get from us by clicking the ‘unsubscribe’ link.

• Getting in touch and speaking with a member of our customer support team directly.

We’ll update your profile once any of the above is completed. Don’t worry; opting out of receiving our marketing messages will not prevent you from communicating with us. You’ll still receive critical information from us regarding your order.

THESE ARE YOUR RIGHTS

You have a lot of rights when it comes to your personal information. These are some of them:

• The right to be informed about how businesses use your personal information.

• You have the right to see what personal information we have on you.

• The right to request that any erroneous personal information we have about you be corrected.

• In some instances, you have the right to request that we delete your data, cease processing it, or stop collecting it.

• The ability to opt out of receiving direct marketing messages.

• The right to request that we send you or another service provider portions of your data.

• The ability to file a complaint with your country’s data protection authority.

Contact us if you wish to exercise your rights, file a complaint, or simply have a question for us.

GET IN TOUCH WITH US

Our clients are extremely important to us, so please contact us if you have any problems or questions.

Any questions you may have will be promptly answered by our Customer Service team. Send us a message using our contact page to reach out to our privacy team.

COOKIES

Cookies are used when you visit our websites or use our services. Not as tasty as they seem – for your convenience, we’ve divided the information into four important cookie groups.

• Functionality Cookies – These are the cookies that allow users to browse the website and use features like adding items to their shopping cart and logging in.

• Preference Cookies – These are the cookies that keep track of your choices. This includes factors such as language and country so that we can tailor your experience to your specific needs — it’s all about you!

• Analytics Cookies – These cookies allow us to track how consumers interact with the website and use that data to improve our experience and offerings. We are continually striving to improve things for you.

• Targeting and Advertising Cookies – These are the cookies that are used to deliver relevant advertisements to you. They’re also utilized to measure our marketing campaigns by tracking ad ‘click-through’ and engagement.

By using the LuxurySexToysLK.com Website or services, you consent to us putting cookies on your device and accessing the information saved in those cookies when you visit or use our services again. Please be aware that removing or disabling cookies may have an impact on your experience and limit the functionality available to you.